Billing: Automatic top-ups not working

Incident Report for Macroscope

Resolved

This incident has been resolved.

Posted Jul 28, 2026 - 17:32 PDT

Update

We are continuing to investigate this issue.

Posted Jul 28, 2026 - 17:31 PDT

Investigating

Auto-refill topups are malfunctioning, so if your credit balance is below your top up threshold, top-ups will not be triggered. We are in the process of investigating and fixing. In the meantime, a manual one-time top up will resolve the issue.

Posted Jul 28, 2026 - 14:15 PDT